Frequently Asked Questions (FAQs)
Booking & Payments
How do I book a tour?
Select your preferred tour, choose dates, and complete the payment process online.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and bank transfers.
Is there a group discount?
Yes! Discounts are available for groups of 6+ people. Contact us for details.
What is the cancellation policy?
Cancellations made 30+ days before departure receive a full refund. Closer dates may incur fees.
Tour Details
What’s included in the tour package?
Accommodation, transportation, guided activities, and some meals (see itinerary for specifics).
What should I pack?
Comfortable clothing, travel documents, toiletries, and destination-specific items (e.g., hiking shoes).
Are meals included?
Breakfast is included daily; other meals are noted as per itinerary.
What transportation is used?
Air-conditioned vehicles, flights depending on the destination.
Health & Safety
What safety measures are in place?
Licensed guides, secure accommodations, and 24/7 emergency support.
What happens in case of bad weather?
Itineraries may be adjusted for safety option isavailable.
Special Requests
Can dietary needs be accommodated?
Yes! Notify us in advance for vegetarian, gluten-free, or allergy-friendly meals.
Are tours suitable for children/seniors?
Tours are family-friendly.
Do you offer private tours?
Yes! Customizable private tours can be arranged.
Safety & Conduct
How do you handle harassment or inappropriate behavior?
Report concerns immediately to your guide or our support team. We take all incidents seriously.
Can I request a private tour to avoid crowds?
Yes! Private tours minimize contact with others.
Are staff trained in personal space etiquette?
Guides are trained to respect boundaries and assist only when necessary (e.g., safety emergencies).
Cultural Norms
Special Assistance
Do guides physically assist during activities?
Only when necessary (e.g., hiking). Consent is always requested first.
What if I feel uncomfortable during the tour?
Inform your guide or contact our support team immediately. Your comfort is our priority.